Waste Collections Co-ordinator – Cardiff

Smith’s (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smith’s (Gloucester) Ltd has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. At Smiths we pride ourselves on our ethics of reliability and hard work which enables us to deliver a wide range of services that we can all be proud of. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations

We are recruiting for a new role within our Trade Waste Division for a Waste Collections Co-ordinator, this role will be based at our  Cardiff site. This role will suit a well-rounded organiser and excellent communicator.


  • Evaluate and assess best route for Tradewaste operations bearing in mind cost implications of logistics and customer service and instruct drivers accordingly.
  • At the end of each day manage and report all failed collections.
  • Ensure that drivers are informed of lorry inspection date and time, liaise with other departments to ensure the smooth running of this.
  • Complete a daily update of drivers/rounds (Including breakdowns/driver problems) and advise the Tradewaste Admin Team to ensure that orders can be fulfilled.
  • Check and authorise driver daily log sheets and bring to the attention of the Operations Team any information that requires further action i.e. overbooking of hours, reduced work rate and check for consistency with tracker.
  • Initial contact in dealing with the collection of information from drivers for the notification of damage
  • Work closely with the Sales team to ensure customer requirements are met.
  • Continually review all administrative processes and systems in place and to assist with any proposals for improvements required.
  • Undertake monthly stock take of general waste bags and recycling bags.
  • Prepare the weekly driver working rota to ensure necessary cover to fulfil orders including Saturday working and advise the Operations Team accordingly.
  • Ensure vehicle daily checks are carried out by drivers and that each vehicle is kept clean and tidy by drivers.
  • Receive and direct appropriately, incoming phone calls, emails and faxes for the ordering and supply of services.
  • Initial contact in dealing with queries and complaints from external and internal customers including damage, collating all information before handing over (where needed) to Operations/Tradewaste Team Leader.
  • Ensure that all crews have the relevant equipment needed for each day.
  • Carry out any other required tasks by the Logistics Manager .


  • Workplace Pension Scheme
  • Life Assurance Scheme
  • Free on-site Parking
  • Corporate gym membership discount
  • Staff discount on skip hire
  • Family-run business
  • Progression opportunities
  • Commitment from employers to continued learning and development
  • Access to mental health support

Closing Date:

June 30, 2022


Please complete the form below to apply for this role.

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