Office Administrator – Tewkesbury

Smith’s (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smith’s (Gloucester) Ltd has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. At Smiths we pride ourselves on our ethics of reliability and hard work which enables us to deliver a wide range of services that we can all be proud of. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations

We are looking for someone to join our administration team in our Tewkesbury depot.

Job role

We require a Trade Waste administrator to join our team to assist with bookings, taking calls, resolving queries and liaising with the operations department.

The Successful Candidate

• The successful candidate must have excellent customer service skills as we pride ourselves on our high level of customer service.
• You must have the ability to work efficiently and multi task
• You must be able to work through a query and reach and end resolution
• Enjoy working in a busy work environment
• Knowledge of waste management and or trade waste is not essential but would be beneficial

Job responsibilities

Provide administration assistance to all direct sales personnel when required

• Work closely with the Sales team and the Administration team to ensure quality customer service requirements are met
• Preparing reports as required for the Trade Waste Team Leader and Sales team
• Carry out the administration required for customer notification of any price increases and service variations
• Process new accounts, sites and agreements to the system
• Make service amendments as and when requested by the customer or subcontractor
• Look into and resolve service disputes
• Deal with invoice queries and requests for credits as delegated and prior to authorisation by the Trade Waste Team Leader
• Receive and direct appropriately, incoming phone calls and emails for the ordering and supply of services

Benefits

• Workplace Pension Scheme
• Life Assurance Scheme
• Free on-site Parking
• Corporate gym membership discount
• Staff discount on skip hire
• Family-run business
• Progression opportunities
• Commitment from employers to continued learning and development
• Access to mental health support

Closing Date:

June 30, 2022

Please complete the form below to apply for this role.