"This was our first year using Smiths of Gloucester for litter and waste services at the Surrey County Show (the largest one day agricultural show in the UK). I was very pleased with their
professional approach and delivery. Within hours of the show, the showground was completely clean. We look forward to a long relationship with Smiths and I would recommend them to others.”

Sonia Ashworth, Chief Executive
Surrey County Show"

"\"Smiths always responded at short notice, supplying various types of skips and COSHH bins when required. We had a challenging build programme and working with our allocated accounts manager; Smiths comfortably met all of our requirements,” said Martin Herbert, Costain, Commercial Manager."

"“The service and contract administration works really well with Smiths. The collection services work around us and Smiths are always helpful and knowledgeable” said Amanda Bromley, Wycliffe Facilities Manager. Amanda added, “Smiths have helped us to achieve higher levels of recycling which is a critical component of our environmental policy.”"

"Thank you, your recycling stations and support and service were brilliant and greatly appreciated. Never been so wet in my life, but we did have about 3500 visitors and lots of little smiley faces excited to see Tractor Ted. Once again big thanks. Teresa Daniels, Conference Manager"

"'In September 2008, Stroud District Council entered into a contract with Smith's (Gloucester) Ltd for a 12 month period for the bulking, baling and resale of recyclates. This was as a result of the Council's primary waste collection contractor notifying the Council that they would cease to collect recycling material on the morning of 18th September.

The transfer of operation from the original contractors depot to Smiths' Moreton Valence depot went incredibly smoothly given the timescales under which all parties were operating. From a customer's perspective, it was business as usual and this was wholly down to the cooperative attitude which was in place between Smiths and the members of the District Council staff.'

Extract from Council cabinet report June 2009."

"“Smiths have provided an excellent level of service over a number of years. The Smiths service runs itself, which allows us to focus on our core business and service our customer needs”, said Chris O’Leary, Site Manager Sapa Building Systems Ltd.

Chris went on to add, “the July 2007 Tewkesbury flood caused us significant production disruption and we needed to clear and clean the Northway Lane site over a number of weeks. We re-configured the site and generated a significant amount of waste. Smiths responded at short notice to meet all of our requirements.” Chris concluded, “the account management is very pro-active and Smiths work together with us as a team and they always deliver on their commitments”."

""We are very pleased with your service and drivers. Please thank them for their helpful attitude and service." Courtney Turner."

"Further to your recent email we wish to give praise to the service provided by yourselves. We have found Smith's Skips to be helpful, cheerful and very obliging to help. The skips have always arrived on time and where there have been problems the driver has contacted our office to advise of these. The drivers are courteous and cheerful.

We thank you for the service you have provided and hope our business relationship continues long into the future.


Yours sincerely

Nathan Ellis
Longcroft Building Services Limited"

"Soho Coffee Company was approached by Smiths to become our Waste Managent provider; we up on the initial contact and had a series of meetings.

Keen to maintain our relationship with a national waste service provider, we stuck with our existing company for an additional seven months. When we realised that our relationship was not going to progress we returned to Smiths Waste Management.

On resuming contact, Smiths have instantly met every need that a local council and a national provider couldn't even return the phone calls on. We now enjoy a service that has not hic-cupped to date, has delivered a 45% cost saving and we even have pleasant tidy drivers which is an all time first for us as a business.

Smiths now provide us with waste solutions that deliver a sound environmental boast to suit our needs where we recycle some 85% of our waste streams. In addition we now know that our waste doesn't travel needless miles but is being dealt with locally.

During the initial steps we have been guided with interest and enthusiasm by Smiths and we are now genuinely on track with our waste management plans.

Peter Manuel

Store Operations & Maintenance Controller - Soho Coffee Company."

"Just a quick email to show my appreciation of you going the extra mile, a fantastic service, super professional and a pleasure to deal with."